Job Description

Company: Hawaiian Airlines The Team:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'aina and introducing our islands to the world!

Role Specific Details:

Bases: Candidates must be willing to be based in any of the following locations in accordance with operational needs: Honolulu (HNL), Los Angeles (LAX), and Seattle (SEA).

Role Summary:

The primary function of Hawaiian Airlines flight attendants is to ensure the safety of our guests while aboard company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.

Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flights, which includes providing food and beverage service, while providing an unsurpassed Aloha experience. This is a union represented position.

Key Duties:

• Preflight Preparation & Briefings: Attend preflight briefings to review flight details including weather, route, altitude, emergency procedures, crew coordination, flight duration, and onboard services. Prepare aircraft cabin and ensure readiness for boarding and departure.
• Guest Interaction & Assistance: Greet guests warmly, direct them to assigned seats, and assist with stowing carry-on luggage. Respond to flight-related questions and provide prompt, courteous service throughout the flight.
• Safety Demonstrations & Compliance: Demonstrate the use of safety equipment such as seat belts, oxygen masks, and life jackets. Monitor guest compliance with safety regulations and address infractions professionally and effectively.
• Emergency Response & Incident Reporting: Direct and assist guests during emergency procedures, including evacuations. Administer first aid when necessary and complete written and verbal reports of any emergency or safety-related incidents.
• In-Flight Service Delivery: Provide consistent food and beverage service according to airline procedures. Collect and reconcile payments for onboard purchases including meals, alcoholic beverages, and duty-free items.
• Landing Preparation & Post-Flight Duties: Prepare guests and cabin for landing by following established procedures. Ensure cabin is secure and assist with deplaning as needed.
• Training & Regulatory Compliance: Successfully complete annual FAA-approved re-certification and maintain current knowledge of emergency procedures per FAA and airline regulations. Must be able to obtain and maintain authorization for unescorted access to aircraft and SIDA areas
• Teamwork, Professionalism & Physical Readiness: Collaborate effectively with crew members to deliver a seamless and pleasant guest experience. Maintain professionalism, recognize and escalate potential issues, and meet physical demands of flying at high altitudes and working varied schedules including evenings, weekends, and holidays.
• Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight.
• During an emergency situation, it is possible that a Hawaiian Airlines flight attendant would have to perform the following duties (not a comprehensive list):
  • Assist ill or incapacitated passengers and fellow crew members
  • Evacuate the aircraft in heavy, dense smoke during a cabin fire
  • Access, handle and operate oxygen bottles, fire extinguishers and other emergency equipment
  • Remove and lift emergency cabin windows (weighing up to 60 pounds)
  • Jump down the emergency slide from height of approximately 24.5 feet
• All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job.

Additional Details:

• Must present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas.
• Please note that the location listed on this job may not be the base you're assigned to upon being hired. We will be pooling for classes in 2025.
• FAA Training Requirement: Training will be held in Honolulu and consists of eight (8) weeks of unpaid training.

Day in the Life: To preview of a Day in the Life of a Hawaiian Airlines Flight Attenant press play on the video above. If the above video does not work try using the following link: Hawaiian Airlines Day in the Life Job-Specific Experience, Education & Skills:

Required

• Two (2) years of direct customer experience in the hospitality or airline industry OR four (4) years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
• Must be able to proficiently speak business level Italian and read Latin script.
• Vertical Reach of 82" without shoes.
• Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines.
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA's Regulations.
• Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations.
• Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
• Must be able to lift 25lbs. from floor to above shoulder height.
• Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency.
• Able to properly secure oneself in a jump seat with harness without using a seat belt extension; able to expeditiously move through the cabin aisle in emergency and non-emergency situations.
• Successfully complete an FAA-approved, unpaid eight (8) week intensive training program provided by Hawaiian Airlines.
• Able to serve alcohol.
• Able to relocate within the state of Hawaii or the continental U.S.
• Able to read, write, and speak English proficiently.
• Successfully pass tuberculosis (TB) test.
• Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
• Must possess the legal right to travel from all countries served by Hawaiian Airlines.
• Travel documents must remain valid throughout all phases of training and employment.
• Able to be present to work alternative schedules, including evenings, weekends and holidays.
• High school diploma, or GED equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• College education or degree.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate: USD $0.00/Hr. Salary Details: - First year step rate: $29.83 (per contract) - Visit Hawaiian CBA to view the latest collective bargaining agreement between Hawaiian Airlines and the AFA. Total Rewards:

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• This role pays per collective bargaining agreement.
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k contribution/match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information:

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

FLSA Status: Non-Exempt Employment Type: Full-Time Requisition Type: Frontline Regular/Temporary: Regular Location: Seattle Featured Job: 0 A:: Y - T3 L:: #LI-B

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